Policies

Service terms & conditions

How we deliver company secretarial, corporate, tax, payroll and IT services.

Effective 6 October 2026. These service terms apply to every engagement with BoardMate Sdn. Bhd..

Scope

Our scope of work is set out in your quotation or engagement letter. Work outside that scope, including urgent requests, additional meetings, resolutions or filings, is quoted and charged separately.

Company secretarial appointments

  • Appointment as company secretary takes effect once the appointment is lodged with SSM and our onboarding is complete.
  • Annual secretarial fees cover the 12 months from the start date in your engagement letter and are billed in advance.
  • Either party may end an appointment with 30 days’ written notice. We will hand over your statutory records once all outstanding fees are settled.

    • Timelines

    Timelines we give are estimates. Processing by SSM, LHDN, the Immigration Department and other authorities is outside our control.

    Government fees and disbursements

    Fees payable to SSM, LHDN and other authorities, stamp duty and courier charges are passed through at cost and are not part of our professional fees.

    IT projects

  • Each IT project follows an agreed proposal covering scope, milestones, deliverables and acceptance.
  • Change requests after scope approval are quoted separately.
  • Ownership of custom deliverables passes to you once the project is paid in full, unless agreed otherwise.
  • Support and maintenance after go-live are provided under a separate support plan.

    • Confidentiality

    We keep your information confidential and only disclose it to authorities, or where you instruct us, or where the law requires.